About International Express Services
Service Standards
Specification Limits
one side length of the goods shall be within 80CM, the weight within 30KG.
Charge Rules
Charge based on every 0.5 KG, with a minimum charge weight of 0.5 KG per shipment. When actual weight is less than 0.5 KG, charge weight will be calculated as 0.5 KG.Charge weight will be the heavier one of the actual weight and volume weight.Volume coefficient is 5000.Volume weight KG = length * width * height (CM) / 5000
Service timeliness
Prohibited articles
Ⅰ. Firearms (including replicas, major parts and components), Ammunition
1. Firearms (including replicas, main parts and components): such as pistols, rifles, machine guns, riot guns, air guns, shotguns, sports guns, anesthetic injection guns, steel ball guns, tear guns, etc..
2. Ammunition (including replicas): such as bullets, bombs, grenades, rockets, flares, incendiary bombs, smoke (fog) bombs, signal flares, tear gas bombs, mines, grenades, artillery shells, gunpowder, etc..
Ⅱ. Controlled items
1.Knives under control: such as dagger, striking knife, switchblade, other similar single-blade knife, double-blade knife, triangle knife, etc..
2.Other: such as crossbow, tear gas, tear gun, electric shock devices etc..
Ⅲ. Explosives
1. Blasting equipment: such as explosives, detonators, fuses, detonating fuse, blasting agent etc..
2. All kind of fireworks and firecrackers.
3. Others: such as propellant, propellant powder, nitro-cotton or nitrocellulose, electric igniter, etc..
Ⅳ. Compressed and liquefied gases and their containers
1.Flammable gases: such as hydrogen, methane, ethane, butane, natural gas, liquefied petroleum gas, ethylene, propylene, acetylene, lighters, etc..
2.Toxic gases: such as carbon monoxide, nitric oxide, chlorine, etc..
3.Explosive or asphyxiating, combustion-supporting gases such as compressed oxygen, nitrogen, helium, neon, aerosol, etc..
Ⅴ. Flammable liquids
Such as gasoline, diesel, kerosene, tung oil, acetone, ether, paint, raw paint, benzene, alcohol, rosin oil, etc..
Ⅵ. Flammable solids, pyrophoric substances, and substances which in contact with water emit flammable gases
1.Flammable solids: such as red phosphorus, sulfur, aluminum powder, flash powder, solid alcohol, matches, activated carbon, etc..
2.Combustion-supporting substances: such as yellow phosphorus, white phosphorus, nitrocellulose (including film), titanium powder and so on..
3.Substances which in contact with water emit flammable gases: such as sodium metal, potassium, lithium, zinc powder, magnesium powder, calcium carbide , sodium cyanide, potassium cyanide, etc..
VII. Oxidants and peroxides
Such as permanganate, perchlorate, hydrogen oxide, sodium peroxide, potassium peroxide, lead peroxide, chlorate, bromate, nitrate, hydrogen peroxide, etc..
VIII. Toxic substances
Such as arsenic, white arsenic, mercury,thallium compounds, cyanide, selenium powder, phenol, mercury compounds, highly toxic pesticides etc..
IX. Biochemical products, communicable and infectious substances
Such as germs, anthrax, parasites, excreta, medical waste, bones, animal organs, limbs, untanned animal skin, animal bones that have not been processed for making medicines, etc.
X. Radioactive materials
Such as uranium, cobalt, radium, plutonium, etc.
XI. Corrosive substances
Such as sulfuric acid, nitric acid, hydrochloric acid, battery, sodium hydroxide, potassium hydroxide and so on..
XII. Drug-taking tools, narcotic drugs and psychotropic substances for improper use, precursor chemicals for improper use
1. All kinds of narcotic drugs, such as opium (including poppy shells, flowers, bracts, leaves), morphine, cocaine, heroin, marijuana, methamphetamine, ephedrine and other products, etc.Drugs, narcotic drugs and psychotropic substances: such as opium (including opium poppy shell, flowers, bracts, leaves), morphine, heroin, cocaine, marijuana, methamphetamine (smokable methamphetamine), ketamine, methcathinone, amphetamine, caffeine-sodium benzoate, etc.
2. Precursor chemicals: such as Piperonyl aldehyde, safrole, ephedrine, pseudoephedrine, Hydroxylimine,O-chlorphenyl cyclopentyl ketone, phenylacetic acid, bromobenacetone, acetic anhydride, methylbenzene, acetone, etc.
3. Drug-taking tools Publicity Materials for Illegal Publications, Printed Materials, Audio-Visual Products.
XⅢ. Illegal publications, printed matters, audio-visual products
Such as books, journals & periodicals, pictures, photographs, audio-visual products containing reactionary contents, incitement to national hatred, damaging national unity, undermining social stability, advocating cults, religious extremist thoughts, obscene contents, etc..
XⅣ. Specialized espionage equipment
Electronic surveillance and intercepting devices specially used for acquiring intelligence,such as hidden eavesdropping equipment, secret photographing apparatus, burst transceiver, one shot pad for cipher code, or secret writing devices, etc..
XV. Illegally forged articles
Such as forged or altered currency, certificates, official seals, etc..
XⅥ. Infringements on intellectual property rights and counterfeit or shoddy goods
1.Infringement on intellectual property rights: such as infringement of patent rights, trademark rights, copyright of books, audio-visual products, etc..
2.Counterfeit and shoddy goods: such as fake and inferior food, medicine, children's articles, electronic products, cosmetics, textiles and so on.
XXII. Endangered wild animals and products made from them
Such as ivory, tiger bone, rhino horn and products made from them.
XVIII. Prohibited inbound and outbound items
Food, medicine or other articles from epidemic areas that are harmful to human and animal health, and can spread disease, pandemics;or documents, materials and other content concerning state secrets.
XIX. Other articles
Items specified in the Catalogue of Hazardous Chemicals, List of Explosives Materials for Civil Purposes, List of Hazardous Chemicals Liable to Produce Explosives, Catalogue and Classification of Precursor Chemicals, List of Prohibited Items for Import and pathogenic microorganism of type Ⅰand typeⅡ listed in the List of Human Infected Pathogenic Microorganisms PRC , as well as other articles prohibited by laws and administrative regulations, the State Council and departments affiliate to the State Council.
Delivery and Transportation Restrictions
J&T shall have the right to refuse below specified goods:
1、Parcels without detailed sender and receiver contact information;2、Goods without proper description, classification or package, and necessary certificate;3、According to J&T Courier's knowledge, the goods have potential risk of damaging transport tools and hurting human beings.
For Service Advice
E-mail: hangkong.zong@jtexpress.comService Line: 021-23142687
International parcel business is a transnational express service for cross-border B2C business sellers with package gross weight less than 2KG. Service presents in Indonesia, Vietnam, Malaysia, Thailand, Philippines, Singapore and Cambodia.
Service Features
Cost efficient
Wholly owned service points with high-quality guarantee and preferential price.
COD Value-added Service
Hassle-free cross-border fiance service with safety guarantee, one-week time efficiency and low service charge.
Timely track and trace
Order status updating throng the whole logistic chain.
Hassle-free return
Return of sold items with zero risk and low service charge.
Warehouse solution
Wholly owned warehouse management with supporting return and transit service.
Round the Clock Customer Service
Round the Clock Customer Service.
Specified package weight and size limit is subject to the final information given by customer service.
E-mail: jtservice@jtexpress.comService Line: 956025
Indonesia
August 2015
The opening ceremony of J&T Express Indonesia was held in Jakarta, marking the official establishment of J&T Express brand.
Vietnam
November 2017
J&T Express Vietnam was established.
Thailand
April 2018
J&T Express Thailand was established.
Malaysia
June 2018
J&T Express Malaysia was established, with some 400 wholly owned service points coverage all across the country.
Philippines
January 2019
The first batch of service point was built, with a presence throughout the territory of Philippines.
Cambodia
April 2019
J&T Express Cambodia was initiated.
Singapore
July 2019
J&T Express Singapore was set up.